Terms of service

TERMS OF SERVICE

Last Updated: July 31, 2026

GENERAL INFORMATION

Welcome to Knoxpod.

These Terms of Service ("Terms") govern your access to and use of the website located at https://www.knoxpod.store (the "Website"), including all related products, services, content, features, and tools made available through our online store.

Throughout these Terms, the words "Knoxpod," "we," "us," and "our" refer to Knoxpod.

By accessing our Website, browsing our store, placing an order, or otherwise using any of our Services, you agree to be legally bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies published on our Website.

If you do not agree with these Terms, please discontinue the use of our Services immediately.

Our online store is powered by Shopify, which provides us with the e-commerce platform that allows us to sell our products worldwide.

SECTION 1 — ELIGIBILITY & ACCOUNT

By using our Services, you represent that:

  • You are at least the age of majority in your country, state, or province of residence.
  • You have the legal capacity to enter into a binding agreement.
  • Any information you provide is accurate, current, and complete.

You agree to maintain the confidentiality of your account credentials and accept full responsibility for all activities that occur under your account.

You may not transfer, sell, assign, or otherwise allow another person to use your account.

We reserve the right to suspend or terminate any account that contains inaccurate information or violates these Terms.

SECTION 2 — PRODUCTS

We strive to display our products as accurately as possible.

However, colors, sizes, and product appearance may vary depending on your device, monitor settings, or lighting conditions.

We do not guarantee that your device will accurately display every product detail.

All product descriptions, specifications, images, prices, and availability are subject to change without prior notice.

We reserve the right to:

  • Modify any product at any time.
  • Discontinue products without notice.
  • Limit sales by person, region, or country.
  • Refuse service whenever necessary.

SECTION 3 — ORDERS

Submitting an order does not guarantee acceptance.

Your order represents an offer to purchase our products.

Knoxpod reserves the right to accept, reject, limit, or cancel any order at our sole discretion.

An order is considered accepted only after:

  • Payment has been successfully authorized.
  • Inventory availability has been confirmed.
  • A confirmation email has been sent.

If we need to modify or cancel your order, we will contact you using the email address or phone number provided during checkout.

Please review your order carefully before completing your purchase.

Once an order has entered processing, cancellation requests may not be possible.

Returns and refunds are governed exclusively by our Refund Policy.

By placing an order, you represent that all purchases are made for personal use and not for resale or commercial distribution.

SECTION 4 — PRICING & PAYMENT

All prices displayed on our Website are subject to change without notice.

Unless otherwise stated, prices do not include:

  • Taxes
  • Customs duties
  • Import fees
  • Shipping costs
  • Other governmental charges

These charges, when applicable, remain the customer's responsibility.

We reserve the right to:

  • Correct pricing errors.
  • Cancel orders affected by pricing inaccuracies.
  • Modify promotional offers at any time.

By placing an order, you represent that:

  • The payment information provided belongs to you or you are authorized to use it.
  • The payment information is accurate.
  • You authorize us to charge your selected payment method for the total purchase amount, including applicable taxes and shipping charges.

Failure to complete payment may result in order cancellation.

SECTION 5 — SHIPPING & DELIVERY

Delivery times shown on our Website are estimates only.

Although we work with reliable shipping partners, we cannot guarantee exact delivery dates.

Knoxpod is not responsible for delays caused by:

  • Shipping carriers
  • Customs inspections
  • Weather conditions
  • Public holidays
  • Government actions
  • Natural disasters
  • Other circumstances beyond our reasonable control

Risk of loss transfers to the customer once the order has been handed to the shipping carrier.

Customers are responsible for ensuring that their shipping address is accurate before completing checkout.

Knoxpod is not responsible for orders delivered to incorrect addresses provided by the customer.

SECTION 6 — INTELLECTUAL PROPERTY

All content available through the Knoxpod Website and Services, including but not limited to text, graphics, logos, icons, images, product photography, videos, audio, designs, trademarks, software, and website layout, is the exclusive property of Knoxpod or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

These Terms grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Website solely for personal, non-commercial purposes.

You may not:

  • Copy or reproduce any content.
  • Modify or create derivative works.
  • Republish or redistribute our content.
  • Sell or exploit any material from our Website.
  • Use our trademarks without prior written permission.

Any unauthorized use may result in legal action.

All rights not expressly granted remain reserved by Knoxpod.

SECTION 7 — THIRD-PARTY TOOLS & SERVICES

Our Website may provide access to third-party tools, software, integrations, or services that we neither monitor nor control.

These services are provided "as is" and "as available" without warranties of any kind.

Knoxpod shall not be liable for any damages arising from your use of third-party services.

Your use of such tools is entirely at your own risk and subject to the applicable third-party terms and conditions.

We may introduce additional third-party services or features in the future, which will also be governed by these Terms.

SECTION 8 — THIRD-PARTY LINKS

Our Website may contain links to third-party websites for your convenience.

These websites operate independently from Knoxpod.

We are not responsible for:

  • Their content.
  • Their privacy practices.
  • Their security.
  • Their products or services.
  • Any damages arising from their use.

Accessing third-party websites is entirely at your own risk.

SECTION 9 — SHOPIFY PLATFORM

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services.

However, every purchase you make is made directly with Knoxpod, not Shopify.

By using our Website, you acknowledge that Shopify is not responsible for:

  • Product availability
  • Product quality
  • Shipping
  • Returns
  • Refunds
  • Customer support
  • Any transaction between you and Knoxpod

You expressly release Shopify and its affiliates from any liability arising from purchases made through our store.

SECTION 10 — PRIVACY

Your privacy is important to us.

Any personal information collected through our Website is processed in accordance with our Privacy Policy, available at:

https://www.knoxpod.store/policies/privacy-policy

Because our Website is powered by Shopify, certain information may also be processed according to Shopify's own Privacy Policy.

By using our Website, you acknowledge that you have read and agreed to our Privacy Policy.

SECTION 11 — USER REVIEWS & SUBMISSIONS

If you submit reviews, comments, testimonials, suggestions, photos, videos, or other content ("User Content"), you grant Knoxpod a worldwide, perpetual, irrevocable, royalty-free license to:

  • Use
  • Copy
  • Modify
  • Publish
  • Display
  • Translate
  • Distribute

your content in any media for marketing, promotional, commercial, or operational purposes.

You represent that:

  • You own the content you submit or have permission to share it.
  • Your content does not infringe any third-party rights.
  • Your content is truthful and lawful.

Knoxpod reserves the right—but not the obligation—to remove any content that we determine to be:

  • Offensive
  • Fraudulent
  • Illegal
  • Misleading
  • Defamatory
  • Harmful
  • Inappropriate

SECTION 12 — ERRORS & OMISSIONS

Occasionally, information on our Website may contain typographical errors, inaccuracies, or omissions related to:

  • Product descriptions
  • Pricing
  • Promotions
  • Shipping estimates
  • Availability
  • Technical specifications

We reserve the right to:

  • Correct any errors.
  • Update information.
  • Cancel affected orders.
  • Modify product information at any time without prior notice.

Such corrections may occur after an order has been placed.

SECTION 13 — PROHIBITED USES

You agree not to use our Website or Services:

  • For any unlawful purpose.
  • To violate any local, national, or international law.
  • To infringe intellectual property rights.
  • To distribute malware or malicious software.
  • To interfere with the Website's operation.
  • To collect personal information from other users.
  • To transmit spam or fraudulent communications.
  • To impersonate another person or entity.
  • To scrape, crawl, or automatically extract Website data.
  • To reverse engineer any portion of our Services.
  • To use bots or automated systems that negatively affect our Website.

Violation of these Terms may result in immediate suspension or permanent termination of access to our Services.

SECTION 14 — AUTOMATED AGENTS & AI SYSTEMS

Knoxpod permits access to its Website by automated systems only when such access complies with these Terms.

Automated software, artificial intelligence agents, bots, crawlers, or similar technologies must:

  • Clearly identify themselves.
  • Comply with applicable laws.
  • Respect any technical measures implemented to protect the Website.
  • Avoid excessive requests that may interfere with Website performance.

We reserve the right to restrict, block, or terminate access by any automated system at our sole discretion.

SECTION 15 — TERMINATION

We reserve the right to suspend, restrict, or terminate your access to our Website or Services at any time, without prior notice, if we believe you have violated these Terms of Service or any applicable law.

Termination of your access shall not affect any rights or obligations that arose before the termination date.

The following sections shall survive termination:

  • Intellectual Property
  • User Reviews & Submissions
  • Disclaimer of Warranties
  • Limitation of Liability
  • Indemnification
  • Governing Law
  • Privacy
  • Any provision intended by its nature to survive termination.

SECTION 16 — DISCLAIMER OF WARRANTIES

The information, products, and Services provided through Knoxpod are offered on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, Knoxpod disclaims all warranties, whether express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy
  • Reliability
  • Availability

We do not guarantee that:

  • The Website will operate without interruption.
  • The Website will always be secure.
  • Errors will be corrected immediately.
  • Products will always be available.
  • Our Services will meet every customer's expectations.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, our liability shall be limited to the fullest extent permitted by applicable law.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, Knoxpod, its owners, employees, affiliates, suppliers, service providers, and partners shall not be liable for any:

  • Direct damages
  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Special damages
  • Punitive damages
  • Loss of profits
  • Loss of revenue
  • Loss of data
  • Business interruption
  • Replacement costs

arising from:

  • Your use of our Website.
  • Your inability to use our Website.
  • Any product purchased from Knoxpod.
  • Any delays in shipping.
  • Third-party services.
  • Technical failures.
  • Pricing errors.
  • Website interruptions.

Our maximum liability, under any circumstances, shall never exceed the amount paid for the specific product giving rise to the claim.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection laws.

SECTION 18 — INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Knoxpod, its affiliates, employees, directors, officers, contractors, suppliers, and partners from and against any claims, liabilities, damages, judgments, losses, costs, or expenses (including reasonable attorneys' fees) arising out of:

  • Your breach of these Terms.
  • Your misuse of our Website.
  • Your violation of any law.
  • Your infringement of third-party rights.

This obligation survives termination of these Terms.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the fullest extent permitted by law.

The remaining provisions shall remain in full force and effect.

SECTION 20 — ENTIRE AGREEMENT

These Terms of Service, together with our:

  • Privacy Policy
  • Refund Policy
  • Shipping Policy
  • Any additional policies published on our Website

constitute the entire agreement between you and Knoxpod regarding your use of our Services.

They supersede all prior agreements, communications, and understandings, whether written or oral.

SECTION 21 — ASSIGNMENT

You may not assign or transfer any rights or obligations under these Terms without our prior written consent.

Knoxpod may assign or transfer these Terms without restriction.

SECTION 22 — GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of Mexico, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the competent courts located in Hidalgo, Mexico, unless otherwise required by mandatory consumer protection laws applicable in your country of residence.

SECTION 23 — HEADINGS

Section headings are included solely for convenience and shall not affect the interpretation of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

Knoxpod reserves the right to update, modify, or replace these Terms of Service at any time.

Any changes will become effective immediately upon publication on our Website unless otherwise required by law.

Your continued use of our Website following any updates constitutes acceptance of the revised Terms.

We encourage you to review this page periodically.

SECTION 25 — CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us using the information below:

Business Name
Knoxpod

Website
https://www.knoxpod.store

Email
knoxpod27@gmail.com

Phone
+52 771 245 6028

Business Address
Andador del Morral #49
Col. 11 de Julio
Mineral de la Reforma, Hidalgo 42186
Mexico