Refund policy
Return & Refund Policy
90-Day Money-Back Guarantee
At Knoxpod, your satisfaction is our priority. If you're not completely satisfied with your purchase, you may request a return within 90 days of receiving your order.
To be eligible for a return, your item must:
- Be returned within 90 days of delivery.
- Be in good condition, with no excessive signs of wear or misuse.
- Include all original accessories and components.
- Be returned in its original packaging whenever possible.
- Be accompanied by proof of purchase.
Items that are damaged due to misuse, missing essential components, or returned in unacceptable condition may not qualify for a refund.
How to Start a Return
To request a return, please contact us at:
Email:
knoxpod27@gmail.com
Our support team will guide you through the return process and provide the return instructions.
Please do not send your item back without contacting us first, as unauthorized returns cannot be accepted.
Return Address
Knoxpod Returns
Andador del Morral #49
Col. 11 de Julio
Mineral de la Reforma, Hidalgo 42186
Mexico
Return Shipping
Unless your item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.
For approved returns involving defective, damaged, or incorrect items, Knoxpod will provide a suitable solution at no additional cost whenever applicable.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your package is damaged, defective, or you received the wrong item, contact us immediately at:
We will work quickly to resolve the issue and ensure you receive the correct product.
Non-Returnable Items
The following items are not eligible for returns:
- Gift cards
- Personalized or custom-made products
- Clearance or final sale items
- Products showing excessive wear, misuse, or intentional damage
If you are unsure whether your item qualifies, please contact us before requesting a return.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your original purchase (if eligible) and place a new order separately.
European Union Customers
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery in accordance with applicable consumer protection laws.
Returned items must be in good condition and accompanied by proof of purchase.
Refunds
Once your return has been received and inspected, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your financial institution may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: