Shipping Policy

Last Updated: July 31, 2026

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

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Shipping Times

Estimated delivery time is 6–9 business days, depending on your location.

While we strive to deliver every order within the estimated timeframe, delivery dates are estimates only and are not guaranteed.

Shipping times may be affected by factors outside of our control, including:

• Customs inspections
• Carrier delays
• Severe weather
• Public holidays
• High shipping volume
• Other unforeseen circumstances

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Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 24–48 hours for tracking information to become available after your order has been dispatched.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Knoxpod is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping addresses provided by the customer.

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Lost or Delayed Shipments

If your order has not arrived within the expected delivery window, please contact our support team.

We will work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.